Multilingual by architecture
Twelve languages. And the three or four your customers actually mix them into.
A list is easy to publish. What matters is a caller who starts in Hindi, drops an English number and finishes in Bhojpuri — all in one sentence.
EMI reminder
The caller changes language mid-conversation and the agent follows without restarting.
1:01
Live at launch
The twelve.
Named, not counted. Every one of these is live at launch, with the dialect coverage we tune against before a campaign starts.
| Language | Script | Code-switch pair | Dialect coverage |
|---|---|---|---|
| Hindiहिन्दी | Devanagari | Hinglish | Delhi-neutral, Bhojpuri-inflected, Rajasthani-inflected |
| Tamilதமிழ் | Tamil | Tanglish | Chennai, Kongu, Madurai |
| Teluguతెలుగు | Telugu | Tenglish | Coastal Andhra, Telangana |
| Bengaliবাংলা | Bengali | Banglish | Kolkata standard, Sylheti-inflected |
| Marathiमराठी | Devanagari | Minglish | Pune standard, Varhadi-inflected |
| Kannadaಕನ್ನಡ | Kannada | Kanglish | Bengaluru, North Karnataka |
| Malayalamമലയാളം | Malayalam | Manglish | Central Travancore, Malabar |
| Gujaratiગુજરાતી | Gujarati | Gujlish | Ahmedabad, Kathiawadi |
| Punjabiਪੰਜਾਬੀ | Gurmukhi | Punglish | Majhi, Malwai |
| Odiaଓଡ଼ିଆ | Odia | — | Cuttack–Bhubaneswar standard |
| Assameseঅসমীয়া | Assamese | — | Upper Assam, Lower Assam |
| EnglishEnglish | Latin | — | Indian English, all regional accents |
What multilingual actually has to survive
The list is the easy part.
Five failure modes, all ordinary on an Indian call.
Code-switching mid-sentence
“Mera EMI kitna hoga if I take it for thirty-six months?” Two languages, one sentence, a number in the middle. We process it natively — segmenting loses the number.
Numbers, dates and money
“Paune teen lakh” is ₹2,75,000. “Dedh saal” is eighteen months. This is where global platforms break.
The caller switching on you
Callers switch language when a call gets difficult. The agent follows within the same turn.
Names, places and products
Indian names, villages and branches are the highest-error surface anywhere. We tune against your own customer master.
Bad lines
A real collections call happens on a two-bar signal from a construction site. We train on that.
Voice design
Four registers, matched to the conversation.
Every voice works in every language, so the brand personality survives a language switch.
Warm
Citizen helplines, patient support, hardship conversations.
Slower pace, more patience with repetition.
Professional
Servicing, renewals, appointment booking.
Neutral and efficient. No routine transaction should feel like a sales call.
Assured
Lead qualification and sales.
Confident and conversational. Carries a number without sounding like it is reading one.
Compliant-Firm
Early-bucket collections.
Direct, scripted to RBI fair-practice language, never escalatory. A compliance control, not a style choice.
Custom brand voice
One recognisable voice, across all twelve.
We build a custom voice from a recorded sample and deploy it across all twelve languages.
Consent and usage rights are documented before a sample is recorded.
Code-switch coverage at launch: Hinglish · Tanglish · Tenglish · Banglish · Minglish · Kanglish · Manglish · Gujlish · Punglish.